Communicaton

Communication Policy

Results

Your GP may from time to time request that you have tests done through radiology or pathology. Once you have done your test you should book a follow up appointment with your regular GP.

If your results are returned with any severe abnormalities, our practice nurse will contact you to make an appointment as soon as possible. We are not able to give you your results over the phone.

Contact us to make an appointment for your results.

Repeat prescriptions

To obtain a repeat prescription you must attend an appointment. In some circumstances, requests for repeat scripts may be made by phone, but we must have at least 48 hours’ notice to deal with such a request.

There will be a $15.00 fee for this service and will be payable whether you have a concession card or not. This fee must be paid at the time you collect your prescription.

Telephoning your Doctor

Telephone calls are not diverted to doctors as they distract from patient consultations. The nurse on duty will either take your call or a message will be passed on to your doctor, the doctor may either return your call or ask the Nurse to do so. If your Doctor is to return your call, it may not be until the end of the day. The best course of action is to make an appointment to see your doctor.